Scott Lippert Edina MN Obituary: Executive Vice President at U.S. Bank Died Tragically
Scott Lippert, Executive Vice President at U.S. Bank, Passes Away at 52
On March 2, 2025, the financial industry and the Edina, Minnesota, community mourned the sudden passing of Scott Lippert, a highly respected Executive Vice President and Chief Operating Officer (COO) at U.S. Bank. His unexpected death has left a profound void, as Lippert’s distinguished career spanned military service, strategic consulting, and pivotal roles in banking. Colleagues, friends, and industry leaders have expressed an outpouring of tributes, remembering his leadership, vision, and commitment to service.
Born and raised in Virginia, Scott Lippert exemplified dedication and excellence from an early age. He built a strong academic foundation at Virginia Tech, earning a Bachelor of Science in Business. His commitment to service took shape when he joined the U.S. Navy as a submarine officer aboard the USS MAINE (SSBN-741), a nuclear-powered submarine. In this role, he developed not only technical expertise but also the leadership skills that would define his career.
Following his tenure aboard the USS MAINE, Lippert transitioned to a shore duty role as Senior Instructor and Director at the Navy’s Nuclear Power Training Command. There, he was responsible for teaching nuclear engineering theory and operations to future naval officers. His ability to mentor and lead the next generation of officers reflected his discipline, problem-solving skills, and technical acumen.
In the late 1990s, Lippert joined McKinsey & Company as an associate partner in the Atlanta office. His expertise in operations, customer experience, and financial services helped clients across North America, Europe, Asia, and the Middle East. His strategic insights and ability to drive meaningful change made him a trusted advisor in the international business community.
In 2005, Lippert took on leadership roles at USAA, a leading financial services organization dedicated to serving military families. As Chief Administrative Officer and Head of Shared Services, he oversaw customer experience, technology, data, and credit functions. His leadership helped streamline operations, improve member satisfaction, and align USAA’s mission with its core values. Later, as Chief Strategy Officer, he played a key role in USAA’s growth and expansion, ensuring the company remained a leader in financial technology while maintaining its commitment to personalized service.
Lippert’s leadership journey continued in 2020 when he joined U.S. Bank as Executive Vice President and COO of Contact Centers. In this role, he led a global team of over 8,000 banking professionals supporting all lines of business. His focus on integrating technology with customer service reinforced his reputation as a forward-thinking leader who prioritized innovation and efficiency while ensuring a seamless client experience.
Throughout his career, Lippert was known for his ability to inspire those around him. He combined strategic thinking with a genuine passion for mentorship, leaving a lasting impact on his colleagues and the organizations he served. His legacy is one of dedication, innovation, and an unwavering commitment to excellence.
Scott Lippert is survived by his loving family, including his wife and children, whose grief is shared by the many people he touched throughout his career. His contributions to the financial industry, his leadership in service, and his influence on those he mentored will not be forgotten.
Rest in peace, Scott Lippert. Your impact on the world of finance and beyond will endure for years to come.
Service transformed U.S. Bank’s approach to payment services, helping the organization streamline its operations and improve the overall customer experience. Lippert’s contributions were key to maintaining U.S. Bank’s reputation for excellence in the financial industry.
Beyond his impressive professional achievements, Lippert was deeply committed to community service. His dedication to helping others extended far beyond the walls of the organizations he worked for. Lippert served on the Board of Directors for the McCormick Research Institute, an organization dedicated to serving veterans and individuals with special needs through equine-assisted therapy. His involvement with McCormick reflected his lifelong commitment to supporting veterans, improving mental health care, and advocating for individuals facing challenges. Lippert’s passion for these causes demonstrated his belief in the power of giving back and his dedication to making a positive impact on the lives of those who needed help the most.
Throughout his career and personal life, Lippert demonstrated a level of dedication that earned him the respect and admiration of his colleagues and the gratitude of those who benefited from his leadership. In his professional capacity, he was known for his ability to inspire those around him, whether in the boardroom or on the ground floor of a contact center. His colleagues at U.S. Bank, USAA, and McKinsey have shared their memories of him as a leader who balanced technical expertise with personal warmth and integrity. Lippert’s commitment to his family, his work, and his community set him apart as a rare individual who managed to excel in multiple areas without compromising his values.
At the time of his passing, Lippert was living in Edina, Minnesota, with his wife Amy and their three children. He was a devoted family man who took pride in being involved in his children’s activities and supporting his family through every step of their journey. Those who worked with Lippert often described him as a leader who deeply cared for his family and showed up for those he loved just as much as he showed up for his professional commitments.
Lippert’s sudden passing has left his family, colleagues, and the broader community in mourning. His death marks the loss of a person whose influence stretched far beyond his immediate circle. His legacy is one of service, innovation, and leadership, and the mark he left on U.S. Bank, USAA, and the financial services industry will be felt for years to come.
The Lippert family has requested privacy as they navigate this difficult time, but they are deeply grateful for the outpouring of support and condolences from all corners of their community. As the investigation into the cause of death continues, friends, colleagues, and loved ones have come together to honor his memory.
Instead of flowers, the Lippert family has asked that donations be made to the McCormick Research Institute, continuing Lippert’s legacy of helping others and supporting causes that were dear to him.
