On March 2, 2025, the community of Edina, Minnesota, and the broader financial industry were struck by the sudden passing of Scott Lippert, a highly respected Executive Vice President and Chief Operating Officer (COO) at U.S. Bank. His death has left a profound void, as Lippert’s career and legacy spanned military service, strategic consulting, and pivotal roles in banking. Each sector he touched was marked by his leadership, vision, and commitment to service, and his untimely passing has sparked an outpouring of tributes from colleagues, friends, and industry leaders.
Born and raised in Virginia, Scott Lippert’s early life was one of dedication, service, and excellence. His strong academic foundation began at Virginia Tech, where he earned a Bachelor of Science in Business. From there, Lippert embarked on a journey that would see him rise to significant heights in his professional and personal life. His commitment to service took shape early on when he joined the U.S. Navy as a Submarine Officer aboard the USS MAINE (SSBN-741), a nuclear-powered submarine. In this role, Lippert not only developed technical expertise but also honed the leadership skills that would define his career.
After his time aboard the USS MAINE, Lippert’s career continued to progress as he moved into a shore duty role as Senior Instructor and Director at the Navy’s Nuclear Power Training Command. In this position, Lippert was responsible for teaching nuclear engineering theory and operations to future naval officers. His leadership and technical acumen were evident in how he mentored the next generation of officers, instilling in them the importance of precision, discipline, and problem-solving.
Upon concluding his distinguished naval service, Lippert transitioned to the civilian sector, seeking to build upon the leadership foundation that he had cultivated. He pursued a Master’s in Engineering Management from Old Dominion University, gaining valuable skills in managing complex organizational challenges. It was this academic background, coupled with his military experience, that made him an attractive candidate for top-tier roles in the business world.
In the late 1990s, Lippert joined McKinsey & Company, one of the world’s most renowned consulting firms, as an Associate Partner in the Atlanta office. At McKinsey, Lippert quickly distinguished himself as a leader in operations, customer experience, and financial services practices. His expertise helped clients across North America, Europe, Asia, and the Middle East, and his ability to adapt to various global markets earned him respect in the international business community. Lippert’s ability to provide strategic insights and drive meaningful change made him a trusted advisor to organizations seeking to improve efficiency, service, and profitability.
As his reputation grew, so did the opportunities available to him. In 2005, Lippert joined USAA, a leading financial services organization focused on serving military families, in a series of leadership roles. Starting as Chief Administrative Officer and Head of Shared Services, Lippert oversaw critical functions such as customer experience, technology, data, and credit. His leadership during this period was transformative, helping to streamline operations, improve member satisfaction, and align USAA’s mission with its core values of serving those who serve.
Lippert’s time at USAA was marked by his ability to lead large-scale initiatives that integrated technology with customer service. His work focused on transforming the way financial services were delivered to USAA’s members, helping the company stay at the forefront of financial technology while ensuring that the customer experience remained personal and empathetic. Later, as Chief Strategy Officer, Lippert’s strategic vision helped guide USAA’s growth and expansion, cementing his reputation as a dynamic leader capable of driving innovation while maintaining a strong focus on service.
In 2020, Lippert’s leadership journey took him to U.S. Bank, where he assumed the role of Executive Vice President and COO of Contact Centers. At U.S. Bank, Lippert’s leadership extended across the globe, as he managed a team of over 8,000 banking professionals supporting all lines of business. His focus on integrating technology with customer service transformed U.S. Bank’s approach to payment services, helping the organization streamline its operations and improve the overall customer experience. Lippert’s contributions were key to maintaining U.S. Bank’s reputation for excellence in the financial industry.
Beyond his impressive professional achievements, Lippert was deeply committed to community service. His dedication to helping others extended far beyond the walls of the organizations he worked for. Lippert served on the Board of Directors for the McCormick Research Institute, an organization dedicated to serving veterans and individuals with special needs through equine-assisted therapy. His involvement with McCormick reflected his lifelong commitment to supporting veterans, improving mental health care, and advocating for individuals facing challenges. Lippert’s passion for these causes demonstrated his belief in the power of giving back and his dedication to making a positive impact on the lives of those who needed help the most.
Throughout his career and personal life, Lippert demonstrated a level of dedication that earned him the respect and admiration of his colleagues and the gratitude of those who benefited from his leadership. In his professional capacity, he was known for his ability to inspire those around him, whether in the boardroom or on the ground floor of a contact center. His colleagues at U.S. Bank, USAA, and McKinsey have shared their memories of him as a leader who balanced technical expertise with personal warmth and integrity. Lippert’s commitment to his family, his work, and his community set him apart as a rare individual who managed to excel in multiple areas without compromising his values.
At the time of his passing, Lippert was living in Edina, Minnesota, with his wife, Amy, and their three children. He was a devoted family man who took pride in being involved in his children’s activities and supporting his family through every step of their journey. Those who worked with Lippert often described him as a leader who deeply cared for his family and showed up for those he loved just as much as he showed up for his professional commitments.
Lippert’s sudden passing has left his family, colleagues, and the broader community in mourning. His death marks the loss of a person whose influence stretched far beyond his immediate circle. His legacy is one of service, innovation, and leadership, and the mark he left on U.S. Bank, USAA, and the financial services industry will be felt for years to come.
The Lippert family has requested privacy as they navigate this difficult time, but they are deeply grateful for the outpouring of support and condolences from all corners of their community. As the investigation into the cause of death continues, friends, colleagues, and loved ones have come together to honor his memory.
In lieu of flowers, the Lippert family has asked that donations be made to the McCormick Research Institute, continuing Lippert’s legacy of helping others and supporting causes that were dear to him.
Scott Lippert’s life was a testament to the power of leadership, service, and compassion. He leaves behind a legacy of excellence in the financial industry, a commitment to his community, and an enduring impact on the many people whose lives he touched. His memory will live on in the lessons he taught, the strategies he implemented, and the countless lives he influenced with his leadership and kindness. Rest in peace, Scott. Your legacy will continue to inspire future generations.
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The post Scott Lippert Edina, MN, Obituary | EVP/COO at U.S. Bank Died on March 2 first appeared on Voxtrend News.
