The “American” restaurant chain calls itself “Modern American Cuisine in a Trendy Casual Atmosphere,” and prides itself on its sensitivity to allergy needs.
Now,110 Grill has closed its doors in Canton. The Massachusetts chain opened its first Connecticut location in The Shops at Farmington Valley center in 2020.
The restaurant chain pledges to offer its entire menu 100% gluten free, never use gluten in its fryolators, extensively train both management and staff on allergy needs and to have allergy-related dishes delivered to customers’ tables by managers.
Some customers said that they relied on the restaurant as haven for people with gluten-free dietary needs and that they will miss it as one of only a handful of places offering gluten-free dining options.
An email seeking comment was sent to the corporation. A telephone message also was left.
“Terrible news. One of the easiest choices for multi allergy friendly food. Never had a problem with food or service at any of the locations,” said one commenter on a Scoop Avon Facebook post about the restaurant’s closing.
“Ugh! My Celiac son loves 110 Grill. It’s the only place we can dine as a family without me worrying he’s going to get sick. This is sad news for our family,” said another.
“We loved all their gluten free options. It was so nice to be able to indulge on fried options like deep friend pickles, calamari, and more. They are so considerate (about) allergies,” another said.
“It is always sad to see a business close up, hopefully everyone will land upright on their feet. My granddaughter & I enjoyed several gluten-free holiday get together’s there,” a customer posted.
“I really like 110 grille. Good menu, friendly staff. I go to the Southington one semi often. I’m a fan,” another shared.
Others called the restaurant “pretentious,” “basic” or “boring” and overpriced. Several suggested that 110 Grill couldn’t compete with the many nearby dining options and others said that they had negative experiences there.
“No loss. 1st visit we were served grey [meal]. 2nd visit – (only occurred due to compensation from first visit), food was terrible and the entire dining room floor was sticky…,” one said.
“Sad, but expected. I went there 3 times in 3 years. Each time, the staff was rude, the food took forever, and the prices were very high for what you got. The food was tasty, but 2/3 times it came out cold. There was no offer to remedy or anything. Told my wife we’d never go back, and, we haven’t,” another said.
Getting orders wrong also was a complaint.
“Karma. They messed up twice in a row with my 2.5yo daughter’s food allergies and we ended up at CCMC as a result…they sold saying that they were “great with allergies.” Yes, they ask everytime…but…,” another claimed.
No known wide notice was given to the public before the closing of the restaurant and one commenter suggested that staff may not have been told immediately.
“We ate there tonight after reading (a post warning of their closing the day before). Talked with our server about the situation – apparently the company knew for about a month they were going to close, but kept it from everyone until last Wednesday. … I feel awful for the staff there. Our server was incredibly polite and all smiles despite the situation,” the commenter said.
The 110 Grill Facebook page indicates the restaurant is permanently closed and the Canton location’s page on the 110 Grill site leads to a broken link. The main 110 Grill website no longer lists the Canton site.
Two locations remain open in Connecticut: Southington and Manchester. The chain also has dozens of restaurants in Massachusetts, New York, Rhode Island and New Hampshire.